Responsible
Gaming at vpbat

vpbat takes age verification seriously as the first line of responsible gambling protection. Every new account registration on the vpbat platform requires users to declare that they are 18 years of age or older. Before any deposit or real-money wager is processed, our KYC (Know Your Customer) team will request supporting identity documents — such as a Bangladesh National Identity Card (NID), passport, or official birth certificate — to confirm that the account holder meets the minimum age requirement.

If age verification cannot be completed within a reasonable timeframe, the account will remain restricted from deposits and withdrawals until the process is finalised. vpbat reserves the right to suspend any account where there is a reasonable suspicion that the user may be under the age of 18, pending the outcome of a formal identity review.

Protecting Minors in Your Household

If you share a device or computer with younger family members, we strongly recommend that you take steps to prevent them from accessing the vpbat platform. Always log out of your account after each session, do not save your login credentials in a shared browser, and consider using parental control software to restrict access to gambling websites on shared devices. If you believe a minor has accessed your vpbat account, contact our support team at [email protected] immediately.

Problem gambling can affect anyone, regardless of income, background, or how long they have been gambling. One of the most important things vpbat can do is help you recognise the early warning signs before gambling begins to negatively impact your life, your relationships, or your finances. The following indicators may suggest that gambling has become a problem rather than a leisure activity.

vpbat gives every registered player full control over how much money they can deposit onto the platform. Setting a deposit limit is one of the most effective practical tools for keeping your gambling affordable and within your personal budget. Limits can be configured at any time through the Responsible Gaming section of your account settings.

How to Set a Deposit Limit

Log in to your vpbat account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Enter your desired limit amount in BDT for the period of your choice and confirm the change. You will receive a confirmation notification via email. If you are unable to locate this setting or need assistance, contact our support team at [email protected] and an agent will guide you through the process.

A time-out is a short-to-medium-term break from gambling on the vpbat platform. It is designed for players who feel they need to step away from gambling for a defined period without committing to a full account closure. During a time-out, your account is suspended from all gambling activity, and you will not receive any promotional emails or bonus offers from vpbat.

Self-exclusion is the strongest responsible gaming tool available on vpbat. It is intended for players who recognise that gambling has become a serious problem and who want to put a firm, extended barrier between themselves and the platform. Unlike a time-out, self-exclusion is not a routine short break — it is a formal commitment to stop gambling for a significant period, with robust safeguards in place to prevent circumvention.

Self-Exclusion Periods

vpbat offers the following self-exclusion periods: 6 months, 1 year, 2 years, 5 years, and permanent (indefinite) exclusion. We recommend choosing a period that genuinely reflects the severity of your situation. If you are unsure, our responsible gaming support agents are available to discuss your options without judgement.

What Self-Exclusion Covers

• Immediate suspension of account login and all gambling activity.
• Cancellation of all active bonuses and promotional eligibility.
• Removal from all vpbat marketing mailing lists for the duration of exclusion.
• Any remaining balance above the minimum withdrawal threshold will be paid out upon request.
• Attempts to create a new account during an active self-exclusion period will be identified and refused.

How to Self-Exclude

You can initiate self-exclusion through Account Settings → Responsible Gaming → Self-Exclusion, or by contacting the vpbat support team directly via live chat or at [email protected]. Self-exclusion requests submitted by email or chat are processed within 24 hours. Once confirmed, the exclusion cannot be reversed until the chosen period has elapsed, and even then, a mandatory 7-day reflection period applies before the account is reactivated.

Returning After Self-Exclusion

After a time-limited self-exclusion period ends, vpbat will not automatically reactivate your account. You must submit a written request to [email protected] confirming that you wish to return to the platform. A minimum 7-day review period applies. vpbat strongly recommends that you seek independent counselling or support before returning to gambling after a self-exclusion period.

vpbat encourages any player who is struggling with gambling to seek professional help. The following resources offer confidential support and guidance. These organisations operate independently of vpbat and are available to any person in Bangladesh or internationally who needs assistance with gambling-related issues.

The vast majority of vpbat players gamble responsibly and within their means. The following practical guidelines are designed to help every player — whether new or experienced — keep gambling in its proper place as a leisure activity rather than a financial strategy or emotional crutch.

Before You Play

• Set a budget before you start. Decide in advance how much you are comfortable spending in BDT, and treat it as the cost of entertainment — not an investment.
• Set a time limit. Decide how long you will play before you begin. Use vpbat's reality check reminders to keep track.
• Never gamble to recover losses. Chasing losses is the most common path to problem gambling. If your session budget is spent, stop — do not deposit more to "win it back".
• Do not gamble when emotional. Avoid gambling when you are stressed, sad, intoxicated, or under financial pressure. Decisions made in these states are rarely rational ones.

While You Play

• Take regular breaks — step away from the screen every hour at minimum.
• Keep track of how much you have spent during the session using vpbat's session summary feature.
• Treat every bet as a finished transaction — the outcome of previous bets does not influence the next one.
• Avoid gambling as your primary source of entertainment or socialising. Maintain diverse hobbies and interests outside of betting.

Seasonal Awareness

During major cricket events such as the Bangladesh Premier League (BPL), IPL, or T20 World Cup, or during festive periods like Eid and Pohela Boishakh, it can be tempting to increase gambling activity due to excitement or promotional offers. vpbat encourages you to apply the same budget discipline during these high-activity periods as you would at any other time. Festive bonuses and special promotions are entertainment add-ons — they are not a reason to exceed your personal limits.

Remember: the house always has a statistical edge in casino games, and sports outcomes are never certain. Gambling should be fun. The moment it stops being fun — or starts feeling like a necessity — it is time to use the responsible gaming tools available on vpbat or to seek independent support.

If you are concerned about your own gambling or the gambling behaviour of someone you care about, the vpbat responsible gaming team is here to help. Our agents are trained in responsible gambling practices and will handle every enquiry with sensitivity, discretion, and without judgement.

How to Reach Us

• Live Chat: Available 24/7 through the vpbat platform. Start a chat and select "Responsible Gaming" from the support topic menu.
• Email: Send your query to [email protected]. Include your registered username and a brief description of your concern. Our responsible gaming team aims to respond within 5 hours (Bangladesh Standard Time, UTC+6).

What to Include in Your Message

When contacting us about a responsible gaming matter, it helps to include your registered vpbat username, the specific tool or limit you are requesting (e.g., deposit limit of ৳5,000 per week, or a 30-day time-out), and any relevant context that will help our team process your request quickly. You do not need to justify your decision — any request for a limit, time-out, or self-exclusion will be processed without question.